Total Quality Management
TQM is a set of management practices throughout the organization, geared towards
consistently meeting and exceeding customer requirements. TQM is highly focused on
process measurement and controls as means of ensuring continuous improvement; 
the identification of possible strategies capable of maximizing an organization's net present
value, the allocation of scarce capital resources among the competing opportunities, and the
implementation andmonitoring of the chosen strategy so as to achieve stated objectives.
This programme sets out to enunciate the TQM doctrine which is aimed at ensuring zero level of defects by;